Customer Satisfaction Survey.
At Simplex Isolation Systems, we recognize that listening to the opinions of our customers is one of the most important things we can do. Your feedback will provide valuable information that will help us better serve your needs. 

This survey will take approximately 5 minutes to complete depending on your answers to the questions. To access the survey, click “Start”
Start
 
What products have you purchased through Simplex? *


 
How likely are you to continue using our products? *

 
How do we rate in comparison to other companies that offer the same products? *

 

Is there a new product or improvements to current products that you would like to see? *

     
 
What new products or improvements to current products can Simplex offer you? *

 
Existing customers, please rate your experience with the Simplex order process.

If not applicable please skip the question by pressing enter or scrolling to the next question.
 
Order Placement (a clear and simple process)

 
Order Confirmation (accurate, timely and complete)

 
Lead Times

 
Shipping (acceptable carriers, options and price)

 
Post-Purchase Experience (installation)


 
Please share any comments on your experience with Simplex:

If none feel free to skip this question.
 
Please rate your experience with the Simplex Customer Service department.

 
Accessibility (easy to contact via phone or e-mail)

 
Attitude (friendly, courteous and happy to assist)

 
Knowledge (applications and product solutions)

 
Responsiveness (provides feedback in a timely manner)

 
Professionalism (clear, accurate and complete)

 
Have you ever recommended us to others? *


 
Considering all transactions, rate your overall level of satisfaction with Simplex Isolation Systems. *

 
Do you have any suggestions for improvement? *

     
 
How can Simplex improve your experience? *

 
Please enter the information indicated below.

By entering my personal information, I consent to receive email communications from the survey author's organization based on the information collected.
 
First Name

 
Last Name

 
Company Name

Thank you for your feedback! Your responses will help Simplex continue to better serve our clients.
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